Return Policy

Thank you for shopping at

Madi's Sneakers

If you are not entirely satisfied with your purchase, we’re here to help!


• Our return policy lasts 14 days. If 14 days have gone by since
   you received the item, we cannot offer you a refund or
   exchange, unfortunately.
• To be eligible for a return, your item(s) must be unused in the
   same condition that you received it and be in the original
• Your item must be sent back to us in original packaging to the
   address we provide. Please do not send your purchase
   back to our manufacturers.

For all Order Return inquiries, please email

Order Changes and Cancellation

Upon purchase, we’ll give you 24 hours to cancel or make any
changes (sale items are not subject to the option of cancelling).
Any time beyond that, your order will already be processed and being
prepared for shipping, therefore after 24 hrs order changes or
cancellations cannot be made.

Damaged/Missing Items

If for some reason your order arrived damaged or contained missing
items, we will be happy to provide you with a replacement ASAP.
Please contact our support team to make the Damaged/Missing
Item Claim. When you email us be sure to put
Damaged/Missing Item Claim in the subject email so we can tend
to this ASAP!

Sample Scenarios

"My tracking information says delivered but I haven't received it yet."

If we’ve confirmed with the post office and shipping carrier that the
item has been delivered with a specific date, time and location.
We are not responsible for missing items upon delivery.

If our shipping carrier or post office cannot confirm the item was
delivered. You need to contact us and report it, we will then make the
arrangements to send you another one or refund ASAP.

If the package was delivered to the exact same address the buyer
provided us with and it was the wrong address entered by mistake, we
won’t be able to be held responsible for that mistake. However we
always like to take care of our customers, so if this mistake was to
happen on your behalf we will work with you to ensure you still get
your item at a discounted rate! However this is at our customer
support teams discretion, so please double check the shipping
address whenever you are inserting your information at checkout. If
you feel you have made an address error CONTACT US
IMMEDIATELY so we can get it taken care of prior to processing the

Don't hesitate to contact us anytime, we provide some of the best
customer service an online store can provide! We also pride ourselves
in our professionalism and fast response times with our 24/7/365
email support!


Once we receive your item(s) in the condition and manner stated
above, we will process your refund immediately and notify you at that

We will only initiate a refund to the same payment method used to
make your purchase. Once the credit is processed, it will generally
reflect in your payment account within 5-10 days, depending on your
card issuer’s policies.


You will be responsible for paying for your own shipping cost for
returning your item. Shipping costs are non-refundable. If you receive
a refund, the cost of return shipping will be deducted from your
refund. If you bought the item on a free shipping promotion you are
still subject to cover the necessary shipping on the item.

Sale Items

Only regular priced items may be refunded, unfortunately, sale items
cannot be refunded or canceled.

If you have any questions please don't hesitate to contact us at Store